MB SD Connect C4 "Please insert batteries"

Problem:

One of the Mercedes MB SD Connect C4 user has the problem when using the star diagnostic system.
Error 1: Please insert batteries.

Error 2: Initialization of diagnosis multiplexer failed

Possible reason：

He has not got the MB SD C4 connected with Dell D630 laptop to build communication.

Solution:

Check the SD Connect C4 icon on the bottom of the toolbar, power on the SD C4 and connect the diagnostic system with computer,the #21 device displays in "x" status,it indicates the C4 device is not well connected or well configured,how to tell:

1.Open laptop Local Network Connection->SD C4 WLAN，disconnect then connect to check if network connection has changed. If the network status did not change,change another laptop,do the same setting.

2.If network has no changes on any laptop,then change a new LAN cable.If still no changes,you have to send back your main unit for repair.

http://blog.obd365.com/2016/03/17/mb-sd-c4-please-insert-batteries-and-initialization-failed/

MB SD Connect C4 Locked problem (fixed)

Mercedes Benz MB Star diagnosis SD Connect Compact 4 system locked solution by mbstarshop. 

MB SD C4 diagnostic multiplexer Some users who get serial number 101923 or 101044 may get the device locked problem by misuse.

There are 3 possible reasons caused this problem:

1) Update the MB SD C4 firmware.
2) Have not configure the LAN& Wireless connection setting
3) Had the built-in WIFI card replaced

MBSTARTOOL engineers after checking and found the Solution:

1) MB SD C4 can not be upgraded. Please do not try to update MB SD C4 firmware
2) Configure the LAN and wireless connection setting. Check step-by-step WIFI setting guide in our webpage technical support.
3) Do not replace the original WIFI card included in the package.

If fail to get the device back to work, please try press “i” and “v” together during boot to check PM PIC firmware version. Contact our customer service to unlock your Benz MB SD C4 multiplexer.

Hope it would help you.

How to update MB SD Connect Compact 4 Firmware

Here are the step-by-step instructions for updating the kernel software (operating system) on your Star Diagnosis MB SD Connect C4 multiplexer.
The kernel update of the SDconnect is similar to a regular software update via the Star Diagnosis system.

Step 1. Check battery if needed (only if related message is shown in the display)
  • When working on the vehicle or using an external power supply, the message "Batteries cannot be charged" may sometimes appear on the SDconnect display.
Note: The batteries had better be brand new to make sure of sufficient electricity.

Closing the Xentry Diagnostics/ Xentry DAS diagnostics application
  • When accessing a vehicle in Xentry Diagnostics or Xentry DAS, the following message appears
 
Exit the diagnostic application Xentry Diagnostics or Xentry DAS correctly to go on.


Step 2. Connecting the SDconnect to the Star Diagnosis system with the green cable
  • The SDconnect will be automatically selected and appear in the deskband on the Star Diagnosis system:


Step 3. SDnetControl
  Start SDnetControl by clicking the deskband
  • Go to the "Connections" tab.
  • Check whether automatic selection via the cable connection is active
 

  • Go to the "Configuration" tab, and confirm the warning with "Yes"
 


Step 4. MB SD C4 Software update

Go to the "MUX" tab in SDnetControl.

  •Click on the "Software update" button.
 

The "SDconnect Toolkit Administration" program will start.

Go to the "Software update" tab in the SDconnect Toolkit.

  • Your SDconnect is already selected on the left-hand side.
  • Select the "Software update" packet under "Files for software update".
  • Click "Start" to start the process.



The update process will start. This takes approx. 4 minutes.

Step 5. Completing the installation
Confirm the successful completion of the update.
  • After a successful update, a message indicating the successful update completion appears.
  • Confirm the message by clicking "OK".
 

Update not successful
  • If the update was not successful, the message "The software update was aborted. Please repeat the update process" will appear.
  • Confirm this message by clicking "OK". Check the SDconnect batteries if necessary and repeat the update process.
 

Go to the "Information" tab in SDconnect Toolkit
  • Select your SDconnect on the left-hand side.
  • Check the information under "Software versions" at the right:
The versions of the Linux OS and the CommandServer must be at least 2:0:xxxxxx.
 
The kernel update of the MB SD connect c4 is complete. The green LAN cable can be removed.

http://www.mbstartool.com/upload/service/second-step-update-sd-connect.pdf

How to install MB SD Connect 4 battery and wifi card

If you've got the brand new Mercedes Benz MB SD Connect Compact 4 Diagnostic System, the first step you have to do is to install rechargeable batteries. Here is the detailed instruction on installing MB SD C4 batteries.

1. Please prepare the following tools:
 
①--- SD connect multiplexer which need to input the batteries。
②--- 6 units Ni-MH Rechargeable batteries，Size：AA， Voltage：1.2V， Capacity：above 1700mA。
③--- 1 unit 108M WIFI Card。
④--- Plum screwdriver，Specification：T-20

2.Take out the rubber:
2.1 Use the T20 Plum screwdriver to take out the screws as below.
 

2.2 Take out the rubber as below.
 
①--- Batteries Space.
②--- WIFI Card Space.
③--- SD Card Space.

3. Insert the Rechargeable batteries.
3.1 Use the T20 Plum screwdriver to take out the screws of Batteries Space fixation as below.
 

3.2 Take out the fixation of Batteries Space. Pay attention to the Battery polarity marked in the Batteries Space.
 

3.3 Insert the batteries. Note the Battery polarity.
 

3.4 Button on the Fixation of Batteries Space after inputting the Rechargeable batteries.
 

3.5 Use the T20 Plum screwdriver to fix the screws of Batteries Space fixation as below. Inserting the batteries is finished.
 


4. Installing WIFI Card.
4.1 Inserting the WIFI Card into the WIFI Card Space. Please make the correct direction.
 
4.2 Push it to make it totally connected.
 
4.3 Cover the rubber and fix the screws to finish all the work.
 

That's all about how to install MB SD Connect C4 diagnosis

The newest  MB SD Connect 4 wireless Star diagnosis with V2016.07software HDD has been come out. 
http://www.mbstartool.com/upload/service/mb-sd-c4-firmware-update-first-steps-for-installing-battery.pdf

MB SD Connect Compact 4 Firmware & Software

Mercedes-Benz MB Star Diagnostic MB SD Connect Compact 4 wifi diagnostic systems is designed to troubleshoot and program Mercedes cars and trucks online and offline.

MB SD C4 hardware:

MB SD Connect 4 multiplexer in mbstartool is the high quality clone comes with the latest firmware v2.3. 

Hardware version: OS:2.3 CSD:2.8

SDConnect 4 diagnostic system will do  Mercedes Benz 1989~up to now Car, Bus, Trucks, Sprint, Smart.

MB SD Connect C4 is the newer Star system for newer models and support Mercedes with UDS protocol. SD Connect supports offline/online programming and Vediamo V5.00.05 engineering software as well. 

Star diagnosis software:

All MB STAR Diagnostic systems come with multi-language basic software applications. The Latest DAS/XENTRY version goes to 2015.09V. 

1. D-A-S / Xentry: the automatically Diagnosis Assistance System, Concise interface and straightforward operation with IB M high-quality computer can realize the quick and accurate code reading and the whole car system testing
2. W-I-S net: Workshop Information System Supply the whole view of the wiring diagram in a car, component location diagram and maintenance method. What you do is to enter the chassis number, and then you will get the manufacture data, engine configuration and the car model -all in detail.
3. EPC.net: Electronic Parts Catalog
4. ST Finder: Part location finder
5. STARUTILITIES: the movement management system and self-test
6. SDMEDIA
7. PL69

MB SD Connect Compact 4 is also compatible with Super MB STAR C3 Platinum Edition Hard drive which comes with more software programs, including Smart Tan Code, Developer model and Benz Disassembly system etc comparing with other Star systems. The Platinum edition star diagnostic HDD can be updated online as well. 

There are basic 3 formats Star diagnosis software HDD: IBM T30 HDD, Dell D630 HDD, and moveable external HDD. Internal HDD runs faster and stable then external HDD. While external HDD can be easily replaced and has no computer limitation (any laptop has COM-PORT)

How to activate MB Star C3/MB SD Connect 4 software 

How to MB SD Connect 4 battery and WIFI card